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Privacy

Connect everything. Never become the product.

Metwell works because it sees a lot of your life. Here is, in plain language, what happens to it.

Your messages are read on your Mac

iMessage, SMS, calls, WhatsApp, Mail and Photos are read by the Mac app, on your own Mac. The messages themselves never leave it.

What leaves is only what was extracted from them: who you talk to and when, and short facts like "said they would catch up in August" or "moved to Denver". That is what powers your cards and Ask.

What reaches our servers

Your people graph: the people you know, how you know them, facts about them with where each fact came from, and pointers back to the source. Sign-in tokens for the accounts you connect are stored encrypted.

Your email stays at Google. We read it through Google's official access to find people, dates and events, and keep the facts, not your inbox.

Recordings are encrypted

Recordings and their transcripts are encrypted and attached only to the people you tag. Some states and countries require everyone's consent to record a conversation, so the app asks you to confirm before it starts.

AI with zero data retention

To write openers and answer Ask, we send the relevant facts to AI providers under zero data retention: they do not keep what we send, and they do not train on it. Nothing trains on your notebook.

Private matters such as health or legal trouble are kept out of cards, quotes and prompts entirely.

Connected accounts are read-only

Connected accounts (LinkedIn, Instagram, Facebook, Partiful) are optional and off by default. They read; they never post, like, follow or send a message. You can disconnect any time.

Export or delete everything

You can export everything we hold about your network, or delete all of it, at any time. Deleting your account deletes your data.

What we never do

We never sell your data. We do not run ads. We never post or send messages for you: every text starts as a draft that you choose to send. The people in your network are not shown to anyone else.

This page is a plain-language summary. The full privacy policy will be published before launch. Questions: privacy@metwell.app.

Last updated 2026-11-08.